LOXERIS™ One white

Can I fit the LOXERIS One on any door?
The LOXERIS One can be fitted to any door that has a Euro profile cylinder in accordance with DIN 18252 and DIN EN 1303 with emergency feature.

How easy is it to install the LOXERIS One?
Installation of the LOXERIS One is straightforward and can be carried out by non-experts without any problems. No cable connections are required and no drilling is necessary, unless you want to. To attach it to your door, simply fix the retaining plate over the door cylinder – optionally by clamping, gluing or drilling – and place the LOXERIS One on top.

It is best to follow the assembly instructions step by step. These are included with your LOXERIS One – you can find the current version of the instructions in the Downloads section on the product page.

How long does it take to install the LOXERIS One?
Installing and configuring the LOXERIS One is not complicated and can be done in just a few minutes – especially if you have already familiarised yourself with the operating instructions prior to installation.

How do I connect the LOXERIS One to the ABUS One app?
To connect the LOXERIS One to the ABUS One app, you need the Keycard included in the packaging. This serves as proof of identification and confirms you as the sole owner of the LOXERIS One. Simply scan the Keycard with your smartphone and follow the further instructions to complete the connection process.

How is the LOXERIS One operated?
The LOXERIS One is configured and operated using the free ABUS One app on your smartphone, tablet or smartwatch. Alternatively, you can also control it using the separately available remote control, the finger scanner or the keypad after you have configured them with the app.

Is the LOXERIS One compatible with smart home systems?
Yes. The LOXERIS One can be integrated into common smart home systems using the optionally available BRIDGE One.

Can I also control the LOXERIS One while out and about?
If you have the separately available BRIDGE One, you have the option of controlling the LOXERIS One while you are on the move, even if you are not within Bluetooth® wireless range.

Can I still open the door manually despite LOXERIS One?
With LOXERIS One fitted, use of your door from the outside remains largely unchanged. The only difference: the resistance when using a key increases slightly as you have to work against the motor of the LOXERIS One.

You can also use your door as usual from the inside. The only difference is that you no longer have direct access to the key, which is now permanently in the lock and covered by the LOXERIS One. Nevertheless, you can still open and close the door manually by pressing the turning knob on the LOXERIS One.

Is the LOXERIS One weatherproof and suitable for outdoor use?
No. The LOXERIS One has been specially developed for indoor use, in particular for installation on the inside of front doors, where it functions optimally in an environment with protection against weather influences and extreme temperature fluctuations.

How many people can I give individual access permissions to LOXERIS One?
You can give up to 28 different people permission to access the LOXERIS One at the same time.

How do I change the batteries of the LOXERIS One?
Remove the bottom cover of the LOXERIS One by carefully pulling it downwards; it is secured only by plastic lugs. This gives you access to the battery compartment and allows you to replace the batteries. After inserting new batteries, simply replace the cover and snap it into place.

How do I clean the LOXERIS One?
A damp, soft cloth – for example a microfibre cloth – is sufficient for cleaning the LOXERIS One. Please do not use harsh cleaning agents.

How long do the LOXERIS One batteries last?
The number of opening and closing operations the LOXERIS One can perform with one set of batteries before they need to be changed depends on many factors. 

As a rough estimate: with normal frequency of use by a family of four and in combination with a smooth-running door, a battery life of around one year can be assumed.

Tip: The battery status is displayed in the app.

How secure is the LOXERIS One against hacking or unauthorised access?
The LOXERIS One uses Bluetooth® for communication and is additionally protected by the SmartX™ security protocol developed by ABUS. This offers maximum security and protection against hacking attacks.

The use of a finger scanner or keypad also offers a high level of security, as the accessory uses the same Bluetooth® security protocol as the LOXERIS One and only reacts to registered fingerprints or stored codes.

The LOXERIS One is installed on the inside of the front door and is not visible from the outside. The security of your door cylinder remains unaffected by the use of LOXERIS One. – it does not affect the functionality or security of your door.

How is the LOXERIS One supplied with power?
The LOXERIS One is powered by four replaceable 1.5 V AA alkaline batteries. These are located on the underside of the device and are easily accessible as soon as the bottom cover is removed. A set of batteries is included in the scope of delivery of the LOXERIS One.

How does the LOXERIS One work?
The LOXERIS One is a motorised door lock drive that is installed on the inside of the front door above the door cylinder. It uses a motor to turn the key to lock, unlock or open the door. 

If you want to open the door, the LOXERIS One automatically turns the key until the door is unlocked and the door latch is released, allowing the door to open on its own. If you want to lock the door securely, it turns the key until the door is securely locked.

Do I need to update the LOXERIS One and the ABUS One app?
You receive information about app updates via the App Store and the Play Store. Within the ABUS One app, you will receive information about firmware updates for the app and your devices linked to the app. 

We recommend that you install the updates as soon as possible to ensure the problem-free functionality of the app and components.

Where can I find more answers about the ABUS One app?
You can find information and answers about the ABUS One app here: FAQ about the ABUS One system

What do I need the Keycard for?
The Keycard is proof of legitimisation and is necessary for product integration in the app. 
It is also required for other actions:

Firmware updates: You activate firmware updates with the Keycard - so your product remains secure and you benefit from improved functions.

Reset and delete: Use the Keycard to securely reset or delete your product.

What happens if I lose my Keycard?
The Keycard serves as an important proof of identity that identifies you as the owner of your product. If you lose it, you can still use your product as normal, but important functions such as firmware updates, resetting or logging in again are no longer possible. It is not possible to reproduce the Keycard.

Tip: Save your Keycard easily and securely via the ABUS One app in our ABUS One portal: one.abus.com.

How do I secure my Keycard?
Keep your physical Keycard in a safe but easily accessible place. You can also use the ABUS One app to easily and securely store a digital copy of your Keycard in our ABUS One portal.

How can I deposit the Keycard online?
You can store the Keycard digitally either when you first use your ABUS product or later via the lock settings in the app. Please note that you will always need the ABUS One app to store your Keycard in the ABUS One portal.

How can I retrieve the Keycard online?
You can call up the Keycard for your product on the product detail pages in the ABUS One portal. A security PIN will be sent to the email address linked to your ABUS One account.

Who can retrieve my digital Keycard?
Only product owners who are in possession of the physical Keycard can create the digital Keycard via the ABUS One app and retrieve or delete it in the ABUS One portal.

Can I transfer my digital Keycard to another person digitally?
No, it is not possible to transfer the digital Keycard.

Can I delete my stored Keycard?
Yes, you can either display or delete the stored Keycard on the product detail page of the portal. A security PIN will be sent to the email address associated with your ABUS One account.

Who can reset an ABUS One product? 
Only those who have administrator rights and access to the Keycard can reset an ABUS One product.

Can I control products in the ABUS One Portal, e.g. send invitations?
No, active control of ABUS One products takes place exclusively via your ABUS One app. However, you can either display or delete the stored digital Keycard in your ABUS One portal. To do this, a security PIN will be sent to the email address associated with your ABUS One account.

Can I disconnect from the ABUS One product in the ABUS One portal by clicking on a button?
No, "product commands" can only be issued via the app.