FAQ
From 01.02.2025 to 30.04.2025, you can receive a free accessory item after adding selected ABUS One promotional products in the ABUS One app for the first time.
Simply fill out a form on our website after adding for the first time - by 15 May 2025 at the latest.
You can find more information on our campaign page or in the conditions of participation.
You can take part in the campaign if you:
- are the end consumer,
- are over 18 years old (of age),
- have a place of residence in Germany,
- has an e-mail address and
- use an internet-enabled device with which you can use the ABUS One app.
The promotion applies to promotional products that are added to the ABUS One app for the first time in the period from 1 February 2025 to 30 April 2025 ("promotion period").
The following ABUS One products are eligible for the promotion:
- ABUS WINTECTO One (FCA4100)
- ABUS LOXERIS One (CFA4100)
- HomeTec Pro Tastatur (CFT3100) in combination with ABUS WINTECTO One (FCA4100) and ABUS LOXERIS One (CFT3100)
The promotional products are only available while stocks last.
Add your promotional product(s) to the ABUS One app for the first time during the promotional period from 01/02/2025 to 30/04/2025. To do this, use the "ADD NEW ABUS PRODUCT" button in the app and then scan the enclosed keycard of your promotional product. Then fill out the corresponding form on the promotion page.
Further information can be found on our topic page and in the conditions of participation.
After submitting the form, you will receive an e-mail from us (ABUS) promptly to the e-mail address you have provided. This usually happens within two working days of receiving your information.
Important: Please also check your spam folder if you cannot find an e-mail.
After successful verification and participation in the accessories promotion, you will receive your free gift free of charge at the delivery address you have specified. It will usually be dispatched within six weeks of the test being completed.
Yes, you will receive a prompt reply from us (ABUS) by e-mail. This usually happens within two working days of receiving your information.
You will receive a prompt reply from us (ABUS) by e-mail. In this e-mail, you will be informed of the reason why your participation was rejected. This usually takes place within two working days after we have received your information.
The closing date for submitting the form on the ABUS website to request your free gift is 15 May 2025.
Important: Your promotional product or products must be added to the ABUS One app for the first time by 30 April 2025 at the latest.
If you are successful, your free accessory will be delivered by DHL or UPS to the address you have provided.
If you return the item that was the condition for receiving the free accessory, you must also return the free accessory.
The promotion applies to promotional items purchased from a retailer in Germany - regardless of whether online or in a bricks-and-mortar shop.
The promotional products are available from participating retailers in Germany and the promotion is only valid for participants resident in Germany.
You will be informed by us (ABUS) promptly by e-mail, usually within two working days.
If the free item arrives defective, you have a statutory right of exchange, just as with a purchased product. However, a refund is excluded. In this case, please contact our customer service:
E-Mail: kundenservice@abus.de
Telefon: +49 2335 634-455
The standard statutory warranty applies to the free accessories. Please keep all email communication safe as this will be needed to determine the date you requested your accessory.
You can find the conditions of participation for the ABUS One accessories promotion here.
The campaign data will be stored for three months after the closing date in order to process the campaign. After completion or deletion of your customer data, it will be blocked with regard to tax and commercial law deadlines and deleted after expiry of these deadlines, unless you have consented to further use or there is a legally permitted use, about which we inform you with this data protection provision. If you have given your consent, the corresponding data will be stored until you revoke your consent.
The free ABUS One app for your smartphone is available on Google Play for Android devices and in the Apple App Store for iOS devices.
You can download the app directly from the respective stores here:
The ABUS One app is completely free of charge and there are no one-off or ongoing costs from ABUS. However, please note that your mobile phone provider may charge you for data connections if you use the BRIDGE One and control it remotely.
No, the free accessory item cannot be exchanged for a refund or another item.
Please note that the number of participants in the free gift promotion is limited and only applies while stocks last.
No. Participation in the promotion is only possible in your own name and per person after adding the promotional product in the ABUS One app and registering on the ABUS website once per product. Each keycard number can only take part in the promotion once.
No, but you have the option of signing up for our informative newsletter when you fill in the form.
The campaign is organised and carried out by ABUS August Bremicker Söhne KG, Altenhofer Weg 25, 58300 Wetter ("ABUS"). ABUS is the data controller within the meaning of Article 24 of the EU General Data Protection Regulation (GDPR).
To take part in the promotion, you need to create or have already created a free account in the ABUS One app and use it.
Yes, you can also operate other compatible ABUS One products with the accessories. One remote control can be paired with up to two compatible products of your choice at the same time.
You can find more information about ABUS One and the compatibility of the accessories on our informative page about ABUS One and on the product detail pages of the accessories.
Product detail page remote control
Product detail page BRIDGE One
We cannot guarantee that B-goods and refurbished products have not already been registered in the ABUS One app for the first time. Therefore, these devices may not fulfil the conditions of participation and are excluded from the accessories promotion.
If you have any questions, we recommend that you first read our promotion page and the FAQ about the ABUS One accessories promotion. If you have any further questions or problems that are not answered there, our customer service team will be happy to help:
E-Mail: kundenservice@abus.de
Telefon: +49 2335 634-455
